FREQUENTLY ASKED QUESTIONS

CENTURY 21® FACEBOOK APPLICATION

1.  Why should I use the CENTURY 21® Facebook Application?

The CENTURY 21® Facebook Application provides CENTURY 21 brokers with a unique advantage to maximize their social footprint as part of the Smarter, Bolder, Faster brand. This innovative application is quick and easy to activate, customizable and a valuable resource for optimizing your Facebook Business page to engage customers and drive leads.

2.  When did the CENTURY 21® Facebook Application become available?

The new CENTURY 21 Facebook Application became available in September 2011.

3.  Who should use the CENTURY 21® Facebook Application?

The CENTURY 21 Facebook Application is optimized for brokers within the CENTURY 21 System.

4. Who can activate and/or edit the CENTURY 21® Facebook Application?

Any Facebook Business page administrator with access to 21Online can activate the CENTURY 21 Facebook Application can activate the CENTURY 21 Facebook Application. Visit your 21 Online account (21Online.com/SocialMedia/Facebook Application)  and log in to get started.

5.  Can I edit the CENTURY 21 Facebook Application once I’ve activated it on my Page?

Yes. Page administrators will see an “Edit Tab” link at the top of the application once it’s activated on their office’s Facebook page. Click on the link to re-customize the application at any time.

6.  What’s the difference between the old C21 Buyer/Seller Facebook tab and the new CENTURY 21 Facebook Application?

Facebook updated the model for building apps on Pages in February 2011 to help admins manage communications, express their brands, and increase engagement. Along with the upgrade came new vehicles for creative branding an optimized opportunities for CENTURY 21 System members to engage with customers. The new application is easy to install, customizable and allows you to add it to your own Page without altering codes or hosting images.

7.  I already have the old C21 Buyer/Seller tab on my Page. Can I upgrade to the new app?

Yes! Follow the instructions to install the new application on your Page and delete the old (FBML) tab on your Page. To delete tabs, go to “Edit Page -> Apps -> Edit Settings” and “Remove” the old tab from your Page.

8.  How can my Facebook fans find the application once it’s activated on my Page?

Customers will see a tab for the CENTURY 21® Facebook Application on the left side of your Page just below your profile picture. Fans can access the application by clicking the tab. You can also set the application to be the default landing page for your Page. Just go to “Edit Page -> Manage Permissions.”

9.  Who should I contact for troubleshooting?

Be sure to reference the application instruction guide (your 21 Online Account - www.21online.com)for detailed installment instructions. If you’re experiencing a technical difficulty, e-mail C21PR@century21.com.